Privacy Policy

At Crafted Luxe Concepts Limited, we are deeply committed to safeguarding the privacy and security of our users. We understand the importance of protecting your personal information, and we strive to maintain the highest standards of data privacy and security. This Privacy Policy is designed to transparently outline how we collect, use, and safeguard your personal information in conjunction with our products and services.

By accessing or utilizing our website, you signify your agreement to the terms set forth in this policy. We encourage you to carefully review this Privacy Policy to understand how we handle your personal information and the measures we take to ensure its protection.

1. Information Collection:

We may gather various types of information, including:

a. Personal information: This includes information that can be used to identify you directly. You voluntarily provide some of this information during registration, checkout, or when interacting with our customer service team. Here are some examples:

i. Contact Information: Name, email address, phone number, shipping address, and billing address.

ii. Account Credentials: Username and password used to access your account.

iii. Order Details: Items purchased, order history, and any relevant information associated with your orders.

iv. Survey Responses and Reviews: Any feedback you provide through surveys, reviews, or other forms of communication.

v. User-Generated Content: Photos, videos, or comments you submit to our website.

b. Payment Information: To securely process your transactions, we collect some financial data. However, we prioritize your security and do not store your full credit card information on our servers. Here are some examples of payment information we collect:

i. Payment Method: Credit card type, last four digits of the card number, and expiration date.

ii. Billing Information: Name and billing address associated with your chosen payment method.

c. Non-Personal Information: This information cannot be used to identify you directly. It is often collected automatically through cookies and similar technologies to improve your browsing experience and understand website usage patterns. Here are some examples of non-personal information we collect:

i. Device Information: IP address, browser type, operating system, and device model.

ii. Usage Data: Pages visited, time spent on the website, browsing history within our website, clicks on links and buttons.

iii. Cookies and Similar Tracking Technologies: Data collected through cookies, web beacons, and other tracking technologies to analyze website traffic and user behavior.

2. Utilization of Collected Information:

The information we collect is used for a variety of purposes, all aimed at providing you with a smooth and enjoyable experience while ensuring the security and functionality of our website. Here's a breakdown of the key uses:

a. Order Processing and Fulfillment: To ensure your liebling reaches you safely and efficiently, we utilize the information you provide during checkout. This includes verifying your billing and shipping details to prevent errors and delays. We also use this information to coordinate with shipping carriers and track your order throughout the process, allowing us to keep you updated on estimated delivery timeframes.

b. Communication and Customer Service: We understand the importance of clear communication. We use your contact information to send you order confirmations, shipping updates, and other important notifications related to your purchases. This ensures you are always informed about the status of your order. Additionally, your information allows our customer service team to respond promptly and effectively to your inquiries, concerns, and feedback received through email, phone calls, or our website forms.

c. Personalization and Website Optimization: We strive to create a website experience that is tailored to your interests. By analyzing your browsing data and preferences, we can personalize your experience on our website. Furthermore, by analyzing usage data, we can identify areas for improvement on our website. This allows us to make it more user-friendly and efficient for all our customers, ensuring a smooth browsing and shopping experience.

d. Security and Fraud Prevention: The security of your information and the overall safety of our website are top priorities. We use certain information, like IP addresses and device data, to help detect and prevent fraudulent activity on our website. These measures help protect your personal information and maintain the overall security of our systems, ensuring a trustworthy environment for all users.

e. Legal Compliance and Enforcement: In some instances, we may need to use your information for legal purposes. This may include complying with applicable laws and regulations, such as tax regulations or record-keeping requirements. In rare instances, we may also need to use your information to enforce our Terms & Conditions or resolve disputes. We are committed to operating within the legal framework and will only use your information when necessary for these purposes.

3. Data Sharing and Disclosure:

We do not vend or lease your personal information to third parties. However, we may share it in the subsequent limited scenarios:

With trusted third-party service providers assisting us in operating our website, processing payments, or delivering products.

When mandated by law, regulation, legal process, or government request.

To safeguard our rights, safety, or property, as well as those of our users or the public.

In the event of a merger or acquisition.

4. Data Retention:

We retain your personal information for a defined period of time, balancing the needs of our business with your privacy expectations and legal requirements. Here's a breakdown of our data retention policy:

Order Fulfillment and Customer Service: We retain information essential for processing and fulfilling your orders for as long as necessary. This includes details like your billing and shipping address, order history, and communication records with customer service. This data allows us to ensure smooth order processing, efficient delivery, and the ability to address any questions or concerns you may have after purchase. Once your order is complete and any potential customer service inquiries are resolved, we may retain this data in an anonymized format for statistical analysis or record-keeping purposes.

Account Information and Preferences: As long as you maintain an active account with us, we will retain your login credentials, profile information, and any saved preferences. This allows you to easily access your account details, order history, and manage your preferences for future purchases. If your account becomes inactive for an extended period, we may implement a deletion policy to remove your personal information, unless required for legal or regulatory reasons.

Website Analytics and Personalization: We utilize anonymized data collected through cookies and similar technologies to understand website usage patterns and user behavior. This data is retained for a reasonable timeframe to inform website optimization efforts and personalize your browsing experience. However, we prioritize your privacy and ensure that this anonymized data cannot be used to identify you directly.

Legal Requirements: In some instances, we may be required by law to retain certain personal information for a specific period. This may include complying with tax regulations, record-keeping mandates, or legal proceedings. In such cases, we will adhere to the stipulated retention timeframe.

Overall, we strive to retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. We will delete your information once it's no longer required, unless a longer retention period is mandated or permitted by law.

5. Security Measures:

We understand the importance of protecting your personal information. We employ robust security measures designed to safeguard your data and uphold its confidentiality. These measures include:

Secure Data Storage: We store your personal information on secure servers that utilize encryption technologies to prevent unauthorized access.

Access Controls: We implement strict access controls to limit access to your information only to authorized personnel who require it to fulfill their job duties.

Regular Security Audits: We conduct regular security audits to identify and address any potential vulnerabilities in our systems.

Industry Best Practices: We stay updated on industry best practices for data security and implement appropriate measures to protect your information.

However, it's important to acknowledge that no method of transmission over the internet or electronic storage is completely foolproof. While we take significant steps to safeguard your information, we cannot guarantee absolute security. Here are some additional points to consider:

Your Role in Security: We recommend you also take steps to protect your own information. This includes using strong passwords, being cautious about opening suspicious emails, and keeping your software updated.

Data Breaches: Despite our security measures, the possibility of a data breach can never be entirely eliminated. In the unlikely event of a data breach, we will take all necessary steps to mitigate the impact and notify you promptly.

6. Children's Privacy:

We prioritize the safety and privacy of children online. Our website and its content are not designed for individuals under the age of 13. We do not knowingly collect personal information from children. We utilize age verification measures during registration and account creation to prevent underage users from signing up.

However, if you are a parent or guardian and believe your child may have inadvertently provided us with personal information, please don't hesitate to contact us at support@theliebling.com. We take such matters very seriously and will promptly investigate any such claims. If we discover that we have unintentionally collected personal information from a child under 13, we will take immediate steps to delete that information from our systems.

We appreciate your cooperation in helping us maintain a safe and secure environment for all users.

7. State-Specific Privacy Disclosure:

This additional state-specific privacy disclosure page ("Disclosure") supplements this Privacy Policy. These additional disclosures are required by the following laws:

California Consumer Privacy Act (CCPA)

Colorado Privacy Act (CPA)

Connecticut Data Privacy Act (CTDPA)

Utah Consumer Privacy Act (UCPA)

Virginia Consumer Data Protection Act (VCDPA)

This Disclosure also serves as a Notice at Collection under the California Consumer Privacy Rights Act.

Categories of Personal Information Collected:

The personal information that Crafted Luxe Concepts Limited collects, or has collected from consumers in the twelve months prior to the effective date of this Disclosure, falls into the following categories established by the California Privacy Rights Act, depending on which Crafted Luxe Concepts Limited product or service is used:

Identifiers: Your name, alias, address, phone numbers, IP address, your Crafted Luxe Concepts Limited account log-in information.

Personal Information: Payment information.

Commercial Information: Purchase activity.

Internet or other electronic network activity information: Including content interaction information.

Geolocation Data: The location of your device or computer (if allowed).

Audio or Visual Information: Voice recordings when you interact with Crafted Luxe Concepts Limited services (if applicable).

Inference Data: Information about your purchase preferences.

Categories of Personal Information Disclosed for a Business Purpose:

The personal information that Crafted Luxe Concepts Limited disclosed to third parties identified in the "Data Sharing and Disclosure" section of the Crafted Luxe Concepts Limited Privacy Policy about consumers for a business purpose in the twelve months prior to the effective date of this Disclosure falls into the categories listed above.

Advertising:

As explained in our Privacy Policy, Crafted Luxe Concepts Limited shares limited information to help ensure you receive more useful and relevant Crafted Luxe Concepts Limited ads and to measure their effectiveness.

Your Data Rights:

Depending on your location, you may have certain data rights under these state privacy laws, including:

The right to request information about the collection of your personal information by Crafted Luxe Concepts Limited.

The right to access your personal information in a portable format.

The right to correct or delete your personal information.

For more details on your specific rights, please refer to the relevant state privacy law.

No Sale of Personal Information:

In the twelve months prior to the effective date of this Disclosure, Crafted Luxe Concepts Limited has not sold any personal information of consumers, as those terms are defined under the California Privacy Rights Act.

Sensitive Personal Information Disclosure:

Crafted Luxe Concepts Limited does not use or disclose sensitive personal information for any purpose not expressly permitted by the California Privacy Rights Act.

Retention Disclosure:

We keep your personal information to enable your continued use of Crafted Luxe Concepts Limited, for as long as it is required in order to fulfill the relevant purposes described in the Crafted Luxe Concepts Limited Privacy Policy, as permitted or as may be required by law, or as otherwise communicated to you.

Non-discrimination Statement:

Crafted Luxe Concepts Limited will not discriminate against any consumer for exercising their rights under applicable state privacy laws.

De-identified Data Disclosure:

Crafted Luxe Concepts Limited may use de-identified data in some instances, maintaining such data without attempting to re-identify it or treating such data as personal data subject to applicable law.

Profiling Disclosure:

Crafted Luxe Concepts Limited does not engage in profiling of consumers in furtherance of automated decisions that produce legal or similarly significant effects, as those terms are defined under the Colorado Privacy Act.

8. GDPR Compliance for UK Users

If you are a resident of the United Kingdom, this section of our Privacy Policy provides additional information on how we comply with the General Data Protection Regulation (GDPR) and your rights under UK data protection laws.

For the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws, the Data Controller responsible for your personal data is:

Crafted Luxe Concepts Limited

Principle Place of Business: Remex Center, Room 2011 (20/F), 42 Wong Chuk Hang Road, Wong Chuk Hang

support@theliebling.com

+852 2728 8805

We process your personal data for various purposes as outlined in this Privacy Policy, including but not limited to order processing, customer service, personalization, and compliance with legal obligations. We will only process your personal data for legitimate purposes, as described in the “Utilization of Collected Information” section of this Privacy Policy.

Under the GDPR, we are required to have a legal basis for processing your personal data. We process your personal data based on the following legal grounds:

Consent: Where you have provided your explicit consent for us to process your personal data for specific purposes, such as receiving marketing communications.

Contractual Necessity: To fulfill our contractual obligations with you, such as processing and delivering your orders.

Legal Obligation: To comply with legal obligations, such as record-keeping requirements and tax regulations.

Legitimate Interests: To pursue legitimate interests, provided that these interests are not overridden by your data protection rights. This includes improving our services, personalizing your experience, and ensuring the security of our systems.

Under the GDPR, you have certain rights regarding your personal data:

Right to Access: You have the right to request access to the personal data we hold about you. This includes the right to receive a copy of the data and information about how it is being processed.

Right to Rectification: You have the right to request that we correct or update inaccurate or incomplete personal data.

Right to Erasure: You have the right to request the deletion of your personal data, subject to certain conditions, such as when the data is no longer necessary for the purposes for which it was collected or if you withdraw your consent.

Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as during the verification of its accuracy or if you object to its processing.

Right to Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format and to transfer that data to another data controller.

Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing, including profiling, that have legal or similarly significant effects on you.

To exercise any of your data protection rights, please contact us at support@theliebling.com. We will respond to your request in accordance with applicable data protection laws and within the statutory timeframe.

We may transfer your personal data outside the UK to third-party service providers, such as payment processors and shipping companies. We ensure that such transfers are compliant with GDPR requirements by implementing appropriate safeguards, such as Standard Contractual Clauses (SCCs) or relying on adequacy decisions where applicable.

If you believe that we are processing your personal data in violation of GDPR, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority.

We do not currently appoint a Data Protection Officer (DPO), as it is not a legal requirement for our business. However, we are committed to ensuring compliance with data protection laws and have designated a team member responsible for data protection matters.

9. Updates to Privacy Policy:

We may revise this Privacy Policy periodically. The updated version shall become effective upon posting on our website. We encourage you to periodically review this policy for any modifications.

10. Contact Us:

For any questions, concerns, or requests regarding this Privacy Policy, kindly reach out to us at support@theliebling.com.